FAQ's

We accept all major credit cards, stripe, paypal and bank transfers.

The processing time for orders is usually between 2-3 business days. However, if your order involves personalised or bespoke items, this timeframe may extend. Shipping time is additional and separate from the processing period.

At our online shop, we offer flexible delivery options to ensure your shopping experience is as convenient as possible.

Standard Delivery:

Our standard delivery charge is a minimum of £3. This cost ensures that your items are carefully packaged and shipped to your preferred address. Please note that this charge may vary depending on the size and weight of your order.

Free Delivery Promotion:

We have an exciting promotion in place! When you purchase any 3 items from our website, you qualify for free standard delivery. This is a great way to save on delivery charges while stocking up on your favourite products.

Bespoke Items:

For bespoke or custom-made items, delivery charges will be discussed directly with the customer. We understand that these orders may require special attention and shipping arrangements, so we'll work closely with you to ensure your bespoke items are delivered in the most suitable and cost-effective way.

We are committed to providing you with the best possible delivery options and transparency in our pricing. If you have any further questions or need assistance with your order, please feel free to contact our customer support team, and we'll be happy to assist you.

Yes, we offer international shipping options. Rates and timescales will vary based on your location.

Standard Delivery: 3-5 working days.

If you require faster delivery, please contact us or leave a note when placing your order, and we will make every effort to accommodate your request. Please note that an extra charge may apply for expedited delivery.

For any additional information or specific delivery inquiries, feel free to reach out to our customer support team.

Due to the bespoke nature of personalised gifts, we're unable to accept returns.

Standard Delivery: 3-5 working days.

Please contact our customer service within 48 hours of receiving your item to report any damages.

You can reach out to us via email, instagram or through our online chat feature on our website.

Yes, gift wrapping is available for an additional fee at checkout.

Absolutely, we love bringing unique ideas to life. Contact us to discuss your vision and we'll see how we can make it a reality.

Yes, you can add a gift message at checkout and it will be included with your package.

Absolutely, our website is encrypted and we never store sensitive payment information.

We use your data to fulfil your order and enhance your shopping experience. For more details, please refer to our Privacy Policy

We offer a variety of items for hire, ranging from decorative pieces to personalised signage. Please refer to the 'For Hire' section of our website for the complete list.

Yes, a refundable deposit is required for all hired items. This will be reimbursed once the item is returned in its original condition.

The deposit amount varies depending on the item but will be clearly stated at the time of checkout.

The deposit will be returned to you within 7 business days after we receive the item back in its original condition.

If an item is damaged or lost, the deposit will be used to cover repair or replacement costs. Additional fees may apply depending on the extent of the damage or the cost of the item.

Yes, many of our for-hire items are also available for purchase. You'll find the option to buy on the respective product pages.

Yes, we offer both delivery and pickup services within a certain area - please enquire when you place the order. Additional charges may apply.

Extensions are possible based on item availability. Please contact us as soon as you know you'll need an extension to discuss options and additional costs.

Most items can be returned the same way they were delivered to you. further information will be given to you at the time depending on product requirements